Help/FAQs

If you have any questions about the study or completing tasks, please contact one of the team members.

If you have any technical difficulties, please contact support at (443) 278-8860 or support@mdlogix.com

What is the Portal?

The Portal is a secure, 100% web-based program that allows you to join studies, view, and complete tasks online.

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How do I find my tasks?

The tasks that you need to complete are displayed on the My Tasks page. This page will display as soon as you log in.

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How do I start a task?

You can start a new task by going to your My Tasks page, then clicking the Start button.

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Can I start a task and save where I am?

Yes, if you start a task, you can come back later to complete it by clicking the "Save where I am and I will return later" button. This will save where you are and allow you to resume later.

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How do I resume a task?

You can resume a started task by going to your My Tasks page, then clicking the Resume button. This will open the task and take you to where you left off.

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What if I don't have any tasks in My Tasks?

If there are no tasks listed in your My Tasks list, then you have completed all required tasks. However, more may become available over time.

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How do I know when a new task needs to be completed?

When a new task becomes available, the Portal will send an email to you notifying you that there is a new task to complete. The Portal will send all notifications to the email address associated with your account.

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How do I view or change My Account information?

You can view and manage your account information via the My Account link at the top-right of the screen.

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How do I manage which notifications are sent to me?

The Portal may periodically send you information and news on studies, tips, and videos. On the My Account, you can select the subscriptions/notifications that you would like to receive.

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What is the Studies tab?

The Studies tab allows you to view studies that you may be interested in joining.

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How do I express interest in a study?

Once you find a study in which you are interested, you can either click the "I'm interested in this Study" button or contact the study to enroll.

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